E-Metrotel Galaxy PRO E-MetroTel’s Galaxy Pro, enterprise-sized business communications platform, is designed to function as a standalone or networked on-premises server or a survivable gateway to a cloud service from E-MetroTel. The Galaxy Pro delivers comprehensive on-premises communication solutions for up to 300 users. The Galaxy Pro hardware features a robust industrial design, ensuring durability and reliability. It includes a server card for processing and a single expansion slot compatible with the same line cards used in Galaxy Expand and Galaxy Express, offering versatile and scalable configurations. Expandability: E-Metrotel’s Galaxy Pro can be expanded to support a variety of analog trunks, PRI circuits, analog devices, and digital phones via Galaxy Express. Simply connect Galaxy Pro to the Express chassis via an ethernet cable and you have access to all of the card supported by Galaxy Express. Galaxy Pro supports two powerful options offered by E-MetroTel: Infinity 3065 and InfinityOne. Infinity 3065 – Lightweight and user-friendly mobility app for anyone on the go. InfinityOne – Voice, Video, and Collaboration capability. Including: Softphone, Messaging, Channels, File share, full Video Conferencing and more. InfinityOne Omnichannel:Manage customers better. All customer interactions centralized in one place. Galaxy Pro supports the E-MetroTel InfinityOne Omnichannel capability which enables you to easily manage customer conversations across multiple channels using a single platform. Channels include: Voice, Webchat, Facebook Messenger, WhatsApp, SMS, and Mail. Customers reach you via their preferred channel One interface for all channels No switching between apps Reduced learning curve Agents & Supervisors can work from anywhere. All in one integration: Galaxy Pro supports our optional professional contact center solutions which provide – Live performance monitoring, user friendly analytics & historical reports, and Omnichannel consolidation. All in an integrated environment. Product values: 300 Extensions / 200 Concurrent Calls supported 1800 Hours of Call Recording Unlimited SIP Trunks Analog and PRI Trunk support.
